Name & address of service:

 

 

FTT Skin Clinics Hamilton, 25 Bothwell Road, Hamilton, ML3 0AS

 

Date of report:

 

24th April 2021
How have you made sure that you (and your staff) understand your responsibilities relating to the duty of candour and have systems in place to respond effectively?

 

How have you done this?

 

Yes – Policy review.
Do you have a Duty of Candour Policy or written duty of candour procedure?  

YES

 

 

 

 

 

How many times have you/your service implemented the duty of candour procedure this financial year?

 

Type of unexpected or unintended incidents (not relating to the natural course of someone’s illness or underlying conditions) Number of times this has happened (April 2020  – March 2021)
0
0
0
0
0
0
0
0
0
0

 

 

 

Did the responsible person for triggering duty of candour appropriately follow the procedure?

 

If not, did this result is any under or over reporting of duty of candour?

 

What lessons did you learn?  

 

 

What learning & improvements have been put in place as a result?

 

 

 

 

Did this result is a change / update to your duty of candour policy / procedure?
How did you share lessons learned and who with?

 

Could any further improvements be made?  

 

 

What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this?
What support do you have available for people involved in invoking the procedure and those who might be affected?
Please note anything else that you feel may be applicable to report.